Privacy Policy

Effective Date: June 4, 2025
Last Updated: June 4, 2025

Electus Medical Technologies ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when users interact with our chatbot application (“the App”) hosted via Meta’s messaging platforms.

1. Information We Collect

We may collect and process the following data:

  • User Messages: Content sent by users to the chatbot.

  • Meta Profile Information: User ID (Page-Scoped ID or PSID) and associated metadata from Meta when a conversation is initiated.

  • Interaction Logs: Timestamps, types of inquiries, and engagement metrics.

2. How We Use Your Information

We use collected data for the following purposes:

  • To provide accurate, automated responses to user inquiries.

  • To improve the chatbot’s performance using AI and machine learning techniques.

  • To analyze usage trends and improve customer experience.

  • To support integration with third-party systems and business operations.

3. Data Processing and Hosting

  • User messages are processed via an automated N8N workflow, hosted on a secure VPS located in Boston, United States.

  • All data transmission is encrypted and processed in compliance with industry best practices.

4. Data Sharing and Integrations

We do not sell or rent your information. However, we may share limited data with the following systems for operational purposes:

  • Customer Relationship Management (CRM): HubSpot, Salesforce

  • Productivity Tools: Google Sheets, Docs, Drive

  • Database Tools: Baserow.io or equivalent

  • AI & Analytics Tools: Pinecone or similar vector data analysis platforms

All integrations operate under strict confidentiality agreements and comply with applicable data protection laws.

5. Data Retention

We retain user data for up to 12 months, or as required for improving AI responses and ensuring operational continuity. Data may be retained longer if necessary for analytics or legal compliance, after which it is securely deleted or anonymized.

6. Legal Basis and User Rights

Depending on your jurisdiction, you may have the following rights:

  • Access, correct, or delete your personal data.

  • Object to or restrict processing.

  • Withdraw consent (where applicable).

To exercise your rights, contact us at info@electusmedical.com.

7. Security Measures

We implement technical and organizational safeguards including:

  • Secure data transmission using industry-standard encryption (e.g., TLS/SSL) for communication with Meta's platforms and internal systems

  • Secure server infrastructure

  • Access control policies for data processing tools

8. Use Within Meta Platform

This chatbot operates exclusively within Meta’s messaging platform and adheres to Meta’s Platform Terms and Developer Policies. Meta may also collect and process data as described in their own privacy policies.

9. Updates to This Privacy Policy

We reserve the right to modify this policy. Any changes will be posted at https://electusmedical.com/privacy-policy with an updated “Effective Date.”

10. Contact

Electus Medical Technologies
Email: info@electusmedical.com
Website: https://electusmedical.com